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1.            Contract

1.1       These terms and conditions of sale comprise all the terms of the contract between the us for the goods described in the website and communicated to us electronically by you. 

1.2       If you proceed with you order, or accept or use the goods, you shall be deemed to accept these terms, despite anything to the contrary stated in your order. Your conditions of purchase (if any) shall not apply to this contract.  

1.3       We may amend these terms from time to time by placing appropriate notification on this page. 

1.4       If you make any input errors during the placing of your order you will be given the opportunity to check that your details are accurate before you submit your details.  Ultimately, however it is your responsibility to check that your order is accurate and that it is your responsibility to supply all relevant information accurately which is necessary to complete the order requested.

1.5       We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

1.6       We will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form and detailing the applicable payment terms to your order.  If you do not receive this confirmation, or notification that your order has been refused, within 48 hours of your order you are required to notify us by emailing to uk.

1.7       Our acceptance of your order brings into existence a legally binding contract between us.


2.            Price and Payment Options

2.1         The prices payable for goods that you order and any promotional discounts applying from time to time are as set out in our website.   

2.2          The prices are exclusive of postage and packaging charges to your specified delivery address, which you will be required to pay in addition at the rates set out in out website.  If we offer you free postage and packaging this will be confirmed in your orderWe do not deliver to addresses outside the United Kingdom. 

2.3          We reserve the right to increase the price of the goods from time to time notice of which will be placed on our website.   

2.4       We accept Visa and Mastercard.  We use World Pay service.  Your credit card details are transmitted directly to a World Pay’s secure server which uses a 128-bit encryption to process card transactions from our website, having the same high standard as internet banking.  Payment details are captured within World Pay’s secure EPDQ infrastructure and therefore you have 100% security and confidence.  At no time do our employees or any person within us see any details of your credit card. 

2.5       We recognise your right to cancel any payment made to us through the fraudulent use of your card by a third party. 

3.            Right for you to cancel your contract

3.1          You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. 

3.2          You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.   

3.3          You cannot cancel your contract if the goods you have ordered have been modified specific to your order from their generic form. 

3.4          To cancel your contract you must notify us in writing.   

3.5          If you have received the goods before you cancel your contract then unless, under clause 3.3 you do not have a right to cancel, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.   

3.6          Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.   

4              Cancellation by us

4.1          We reserve the right to cancel the contract between us if:   

4.1.1    we have insufficient stock to deliver the goods you have ordered;   

4.1.2    we do not deliver to your area;

4.1.3    one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or

4.1.4    our inability to obtain authorisation for your order

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with these Terms and Conditions

4.2       If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


5              Delivery of goods to you

5.1          We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.   We can only deliver to UK addresses at the current time.

5.2           Delivery will be made as soon as reasonably possible after your order is accepted.  Whilst delivery shall not be of the essence, we aim to deliver within 2 working days of your order for all ‘quick purchases’ and 10 working days prior to the occasion date specified by you utilising our ‘diary system’.   

5.3          You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.   

6.            Specification and Liability

6.1          The images, digital copies, descriptive matter and specifications of the goods contained on the website are posted for the sole purpose of giving an approximate idea of the goods and you acknowledge that there may be slight differences. They will not form part of this Contract.   

6.2          If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of the delivery of the goods in question.

6.3          If you do not receive goods ordered by you within 30 days of the date on which you ordered them, or 30 days from the date on which we notified you of payment being debited from your credit card in the case of diarised orders, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of the expiry of those 30 day periods.

6.4          If you notify a problem to us under this condition, our only obligation will be, at your option:   

6.4.1     to make good any shortage or non-delivery; 


6.4.2     to replace or repair any goods that are damaged or defective; or   

6.4.3     to refund to you the amount paid by you for the goods in question in whatever way we choose.   

6.5       Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.4.3 above.   

6.6       You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.   

6.7       Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


7.            Notices

7.1       Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to and all notices from us to you will be displayed on our website from to time. 


8.            Events beyond our control

8.1       We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


9             Invalidity

9.1       If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.  

10           Data Protection Policy and Privacy Notice

10.1     We adhere to the strict security procedures set out in the UK Data Protection Act 1998 in the storage and disclosure of any data to prevent unauthorised access.

10.2     Your information will be used to process orders and for the use of marketing. 

10.3     At the stage when you supply your account information, if you tick the box giving us your consent, we will use your data for the personal marketing of us and our services to you.    If you wish for your data not to be used for certain purposes, please do not or un-tick the specific box found on your customer accounts and  / or delivery details page or alternatively email us at uk stating your requests.    

10.4     The information collected from you includes your name, address, telephone numbers, date of birth, your reminders and your order history.   

10.5        We provide the facility for you to record third party personal details for whom you request reminders in accordance with the diarisation system and  / or to whom as agent at your direct instructions we deliver cards to.  You are responsible for all personal information entered.  For the avoidance of doubt, we shall not issue promotional materials of our services or those of our trusted associates to these third parties or alter, modify or process any of this information.  In compliance with the Data Protection Act 1988 we are obliged to confirm what details we hold, if requested by that third party. 

10.6     You can check the information we hold about you by e-mailing us at uk. 

10.7     Our privacy policy can be viewed by clicking here. 

11            Intellectual Property Rights

11.1      All of the copyright in the material, documents, site design, graphics, systems, codes and connections contained on our website or linked to it and the selection and arrangement thereof are owned by or licensed to us, the web site designers or the publishers of those sites to which this web site links.  All rights are reserved.  You are entitled to electronically copy and to print in hard copy sections of this web site for the sole purpose of placing an order with us.  Any other use of material on this web site, including photocopying modifying and/ or distributing any pages printed off this web site for the purposes other than those noted above, without our prior written consent, is strictly prohibited.  

12           Third Party Rights

12.1     Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.  

13.       Governing law

13.1     The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.


14.       Entire agreement

14.1     These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.